Break-fix feels cheap. Until the third emergency of the quarter.
The hidden costs of break-fix
- Emergency call-out premium (typically 1.8× standard rate)
- Downtime cost (₹800–₹5,000/hr depending on business)
- No preventive maintenance → hardware fails 20% earlier
What AMC actually covers
- Unlimited response during business hours
- Preventive quarterly checks
- Priority parts sourcing
- Warranty admin (we chase Dell/HP so you don't)
The 24-month picture
Across our 40-client dataset, average break-fix cost = ₹4.2L. AMC equivalent = ₹1.8L (Business plan). Difference: ₹2.4L saved + fewer bad Mondays.
